agentSAFE — Refund Policy

Version: 1.0 · Effective date: October 21, 2026 · Operator: workfern (Hong Kong)

This policy is part of the agentSAFE Terms of Service (see TERMS_OF_SERVICE.md, Section 8) and states the operator's confirmed business rule.

The refund rule

AI audit reports are virtual digital products generated instantly. Once execution has completed successfully and the report has been generated and delivered, the purchase is non-refundable. If a technical failure results in an empty or missing report, the user is entitled to a full refund upon contacting support.

No additional exceptions or promises beyond this rule are offered.

How this maps to the payment flow

The x402 payment integration settles a payment only after the requested audit work has executed successfully. Concretely:

• If execution fails, the payment is never settled: no funds move, and no refund is owed.
• If a payment settles but the report is empty or missing (technical failure), you are entitled to a full refund by contacting support.
• If the report was generated and delivered, the purchase is final.

How to request a refund

Contact support at lunanoach@gmail.com with your task identifier and, if available, the settlement transaction hash.

Legal caveat

This policy is drafted for legal review and is not presented as guaranteed enforceable in every circumstance. Mandatory consumer-protection requirements applicable in Hong Kong or the user's jurisdiction may override this policy. TODO — OWNER INPUT REQUIRED / REVIEW: confirm with counsel that this rule satisfies applicable consumer-protection law, and confirm the manual refund procedure (e.g. on-chain transfer back to the payer's wallet) is operationally feasible with the chosen facilitator.